At present, organizations of all sizes and verticals develop and deploy enterprise applications within their digital infrastructure to organize key business workflows and processes. By deploying enterprise apps, organizations strengthen team collaboration, automate complex workflows, and improve overall operational productivity. Organizations prioritizing the operational excellence of enterprise apps should consider embracing continuous maintenance and security support. Continuous maintenance is crucial for ensuring the security and performance of business applications in the long term. Besides, optimized enterprise solutions deliver smooth navigation and user experience, leading to enhanced adoption of applications among in-house teams.

Despite understanding the significance of continuous maintenance, several startups and large-scale firms delegate the responsibility of support and maintenance services to in-house IT teams. Though internal IT professionals are skilled in application security and performance improvement, they embrace a reactive maintenance approach rather than proactive continuous assistance. The reactive maintenance approach refers to the resolution of security and maintenance issues after the occurrence. This approach increases the application downtime duration and impacts the efficiency of business operations. To overcome these consequences and embrace proactive continuous support, businesses should consider hiring dedicated application maintenance specialists.

Application Maintenance Outsourcing – Key to Adopting Proactive Maintenance and Support

For businesses of all sizes, finding skilled application maintenance professionals from the narrow talent pool and employing and retaining them in-house is a challenging task. Today’s tech talent prefers working on internal app development projects rather than maintenance tasks, reducing the pool of the workforce interested in maintenance roles and activities. In this scenario, organizations should consider collaborating with an application maintenance services provider through an outsourcing model. This association enables organizations to hire and onboard dedicated application maintenance and support professionals rapidly.

Application maintenance experts hired through the outsourcing model effectively monitor the enterprise applications using advanced tools, deploy security and performance upgrades, and eliminate vulnerabilities. By offering continuous monitoring support, maintenance experts minimize application downtime and major security disruptions.

Some other benefits of hiring dedicated app maintenance experts from outsourcing firms include:

• Lower Operational Costs – Typically, forming and maintaining a team of in-house app maintenance professionals requires businesses to spend massive operational and capital expenses. Contrarily, partnering with outsourcing firms enables businesses to save these expenses largely. The outsourcing firms offer extensive tools, training, and infrastructure support to dedicated maintenance experts, enabling them to deliver continuous maintenance support to business applications without disruptions.
• Greater Application Security – Organizations might risk losing their reputation when cyber threats impact enterprise applications. Application maintenance specialists with in-depth expertise in cybersecurity and data compliance effectively implement encryption, disaster recovery, and user access control mechanisms in enterprise solutions. Such mechanisms minimize security risks and enable organizations to maintain compliance with data regulatory standards.
• Easy Workload Scaling – The security maintenance workload increases when organizations integrate new features and functionalities within enterprise applications. In such a scenario, outsourced application maintenance experts seamlessly scale their support services and meet varying maintenance requirements/demands, guaranteeing greater application uptime.

Key Areas Covered by Outsourced Application Maintenance Experts

1. Bug Resolution and Code Optimization

In general, enterprise applications may have bugs that originate from feature upgrades, code errors, and diverse third-party API integrations. Tracking and troubleshooting these bugs is crucial for maintaining greater application security and performance levels. Dedicated experts hired from an outsourcing application support and maintenance services provider effectively configure and integrate automated monitoring tools with enterprise applications. This integration enables maintenance specialists to track, detect, and understand the complexity of bugs in applications.

Consequently, maintenance experts design and implement appropriate patches or fixes to troubleshoot bugs in the application’s underlying codebase. Besides, maintenance experts refactor and optimize the codebase of enterprise applications. By implementing code refactoring, maintenance experts remove redundant or duplicate snippets, minimizing code bugs and security vulnerabilities.

2. Cloud Infrastructure Resource Optimization

Several organizations host their enterprise applications on cloud-based infrastructure. Though cloud-based application hosting supports greater availability, implementing essential optimization techniques is crucial to saving hosting costs and making the most out of the infrastructure. Dedicated app maintenance experts effectively assess the resources (network, server, storage) that applications leverage from cloud infrastructure. This assessment enables them to identify overprovisioned or under provisioned resources and implement appropriate optimization measures.

For instance, when the cloud-hosted enterprise app’s server consumes more computing power than the feasible level, app maintenance experts configure and incorporate right-sizing computing instances. These instances track the processing power levels of the enterprise application’s server in real-time and extract and allocate feasible compute resources, ensuring computing efficiency. Similarly, load balancing and auto-scaling mechanisms are implemented in cloud enterprise apps to optimize networking and storage resources and save hosting expenses effectively.

3. On-Premises Database Optimization

Though cloud infrastructure offers data storage resources, several businesses continue to use on-premises databases for enterprise application data management. On-premises application data management minimizes the reliance on third-party database infrastructure and eliminates vendor lock-in risk for businesses. However, continuously optimizing the on-premises database’s querying and security capabilities is crucial to improving the application’s data management effectiveness. To fulfill this, outsourced application maintenance experts implement key optimization techniques.

Maintenance specialists perform indexing/partitioning techniques and ensure that the on-premises database rapidly retrieves and processes application datasets without delays. Similarly, specialists configure and incorporate authentication and encryption mechanisms in the on-premises databases, eliminating application data breaches and mismanagement.

4. Workforce Support

As stated before, ensuring smooth application navigation and user experience for the in-house workforce is crucial for increasing the adoption rate of enterprise solutions. Dedicated application maintenance experts configure and set up a support ticketing management system in the organization’s digital infrastructure. This system enables in-house teams and the workforce to raise and submit issue requests related to enterprise applications’ navigation, performance, or other UI aspects. Consequently, experts acknowledge the requests and address the issues in a minimal turnaround time.

Closing Thoughts

In essence, outsourcing application maintenance and support services to a reputable services provider is the key to improving the overall effectiveness of enterprise solutions. However, finding and collaborating with a reputable maintenance outsourcing services provider is essential for hiring dedicated app support experts. Such experts work like full-time, in-house maintenance professionals and ensure that the enterprise applications are high-performing and free from security threats and attacks.